We have received many questions in the last few days regarding orders and delivery. We would like to reassure you that our distribution centres are fully open and all our office team are now working from home.
There was a sudden increase in demand for some products and there may be slightly longer delivery times than normal as a result. We have lots more products already on their way and you can pre order online now. Next to the buy button you will be shown an estimated dispatch date and it’s also shown in your basket.
We will email you again when the order is dispatched and you can always check in with our brilliant customer service team anytime to modify your order.
Please note that once your product has been dispatched you should use the courier companies tracking services to keep up to date with your orders progress. We will always email you your tracking details. Deliveries are sometimes taking a little longer than normal as the couriers have to react to any changes to their ability to deliver. Please also note that you may receive your order in more than one delivery on two separate days.
The Omlet Team is here for you! We will still be running our usual promotions and competitions (check our social media channels and newsletter for latest) and we’ll be doing our best to keep you and your pets entertained throughout the next few weeks.
The Omlet Team